Service Scope

The base service focuses on building a controlled AI assistant that can answer common questions, guide users, and organize customer requests.

Base Service

• Business knowledge review and assistant scope definition
• Frequently asked questions and response flow design
• AI assistant configuration for customer conversations
• Basic intent detection for common requests
• Human handoff rules for complex or sensitive cases
• Conversation logging for review and follow-up

Customization

• Automatic appointment scheduling
• Order, booking, or request status consultation
• Integration with CRM, calendar, forms, or internal systems
• Escalation rules by topic, urgency, client type, or confidence level
• Sentiment analysis to detect complaints or dissatisfied users
• Dashboard with conversation KPIs, frequent topics, complaints, and requests
• Knowledge base connected to documents, FAQs, policies, or service catalogs

Base Output

• A functional assistant that answers defined customer questions and records conversations for review.

Advanced Integration

• The assistant can trigger business actions such as scheduling, registering requests, updating CRM records, or notifying a human team.

Use Cases

Designed for businesses that receive repetitive customer questions, service requests, or appointment-related messages.

Including:

• Clinics and healthcare centers
• Real estate agencies
• Educational institutions
• Retail and ecommerce businesses
• Professional service companies
• Technical support teams

Responsible Use

• Human handoff should be available for critical, emotional, or complex cases
• The assistant should only answer from approved business information
• Private or sensitive data should be handled with clear access rules
• Conversations should be monitored to improve accuracy and service quality
• The system supports customer service teams; it does not replace expert judgment